Shelter Cymru



Shelter Cymru is an independent Welsh charity founded on the belief that everyone in Wales has the right to a decent, secure home.

Last year, we supported 17, 215 people in Wales through our frontline advice and support services. 5,633 of these were children.
Our support is available at no cost to everybody in all 22 local authority areas of Wales, as well as by phone and online – preventing homelessness, helping to secure accommodation and improving housing conditions and affordability.
Last year, 400,000 people accessed our advice online, demonstrating that when it comes to expert housing advice and information in Wales, we are the organisation that people turn to.

quotes-left “Without the support of Shelter Cymru my family and I would probably have been homeless by now. My caseworker was always helpful, supportive and friendly. Can’t thank him and Shelter Cymru enough.” – Service User

No one should face homelessness alone. When Shelter Cymru was founded, there was little or no specialist housing advice available to people in Wales and the problems of homelessness were largely overlooked or not fully acknowledged. Shelter Cymru has made a huge impact in Wales over the past 39 years, helping almost a million people in need and bringing about policy and legislative changes that have helped countless more. 2020 was a year like no other, and we faced some serious challenges. Our priority for 2022 and beyond is that we can keep going, and be there to support the thousands of people from all over Wales both throughout and beyond this unprecedented crisis.

In the year ahead, our ambition is to make sure that:

- We can help more people through our emergency helpline Shelter Cymru Live
- No-one has to sleep rough in Wales – Shelter Cymru’s dedicated Rough Sleeper Advisors take our help out of the advice centre and onto the streets
- Young people do not face homelessness alone – we work in partnership with other organisations across Wales to get young people the support they need in their local area
- Everyone who needs it can access help to keep their home – our legal representation in possession proceedings is freely available in every County Court in Wales
- Despite ongoing restrictions, people do not have endure intolerable living conditions – be it disrepair or landlord harassment, our specialist Housing Law Caseworkers are there to support people to take action
- The Welsh public have up to date, accurate housing rights information and advice through our Advice Online

If you would like more information about Shelter Cymrus work, please visit

Thanks for choosing to support

Shelter Cymru

Thanks to your generous donations we've raised over

£2.1 million

in total for our partner charities

Very polite and helpful

I had never heard of this company until Google I was very impressed with their background and company ethics. I contacted them to collect clothes had response within the hour came this morning driver very polite and helpful please if you want to recycle use them.

Liz Mcmenemy

Thank you for this free service

This is my first time using this organisation and I was satisfied with their service. This was suitable for me as I am working and would not be able to drop clothes at shops, so having someone picking up the clothes was convenient. Thank you for this free service and would like to donate again.

Martha Babatunde

Highly recommend using this company

I received a reply from Daryl on the day I emailed and a collection date the next day! Collection was prompt! Daryl answered any questions I asked by email within the hour. Highly recommend using this company!


Very easy to arrange collection

Great service, very easy to arrange collection. Collection team were polite and professional and respectful of my property. Highly recommended.

Karen Hagan

Fantastic service for a worthy cause

Contacted Thursday, and collected 6 bin bags of clothes the following Monday when they said they would! (Could have picked an earlier collection but this suited me). Fantastic service for a worthy cause. Thank you so much, will definitely be using again, have recommended to friend's and family.

Emma Keogh

Friendly, punctual, and efficient

Collection was arranged promptly and the driver was friendly, punctual, and efficient. Very happy with how the process from start to finish was quick and easy. Fantastic service.

Amy Bowman


I Have used this service on a couple of occasions and have found from booking the collection to pick up on the date arranged to be outstanding! The staff in the office and drivers are professional and extremely helpful. I could choose from a number of charity’s to support I would highly recommend this company and will most definitely use again throughout the year!

Jessica Turner

Would highly recommend

I had a lot of clothes that needed collecting, collect my clothes were very efficient, polite and courteous. The collection was booked for the following day and was done completely contact free. I am pleased the clothes will get reused and contribute to raising funds for charity. Win win! Would highly recommend, thank you!

Sarah Manford

Very professional

Pickup was arranged very quickly and I could select the charity I wanted my donation to go to. The driver rang prior to picking up to let me know when he'd be here. Very professional. Being disabled I cant travel out so this was a great option to allow me to donate my clothes etc.

Zomile S

Highly recommend this company

Excellent service. From initial email, kept informed at all stages. Driver arrived promptly and was friendly and polite. Highly recommend this company.

Lynn Maher